PRIVACY POLICY
May 2026
Building Energy Experts, Inc. ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit buildingenergyexperts.com or interact with our services.
INFORMATION WE COLLECT
We collect information you provide directly to us, including:
- Name, email address, phone number
- Property address and building information (number of units, utility provider)
- Service preferences, energy concerns, and project notes
- Any additional information you choose to share with us
We also automatically collect information when you visit our website:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring website
- Cookies and similar tracking technologies
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your inquiries and schedule energy assessments
- Provide our services and complete projects you have requested
- Submit and process utility rebate applications on your behalf
- Send appointment confirmations, project updates, and reports
- Send marketing communications about our services (you may opt out anytime)
- Improve our website, services, and customer experience
- Comply with legal obligations and enforce our agreements
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information for monetary compensation. We share information only as needed:
- With utility companies (ComEd, Nicor Gas, Peoples Gas, NorthShore Gas) and their program administrators to process your rebate applications
- With service providers who help us run our business (email, scheduling, payment processing, CRM, analytics platforms)
- With vetted referral partners, ONLY if you have specifically opted in to this on a form by checking the box authorizing such referrals. You may opt out of this at any time by contacting us
- When required by law, court order, or government request
- In connection with a business transaction such as a merger, acquisition, or sale
- With your explicit consent for any other purpose
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to remember your preferences, analyze website traffic, measure ad performance, and improve your experience.
THIRD-PARTY ANALYTICS AND ADVERTISING TOOLS
We use third-party analytics and advertising platforms to understand how visitors use our website and to measure the effectiveness of our marketing. These services may use cookies, tracking pixels, or similar technologies to collect information about your activity on our site and across other sites. Third-party services we may use include:
- Google Analytics — website traffic and user behavior analytics
- Meta Pixel (Facebook/Instagram) — advertising attribution and conversion tracking
- Additional analytics, advertising, and marketing platforms as we expand our marketing operations
These services may collect IP address, device information, browser data, and information about your interactions with our website. Each service operates under its own privacy policy. You can opt out of these services through your browser settings, ad preferences on the respective platforms, or industry opt-out tools such as the Digital Advertising Alliance (aboutads.info) and the Network Advertising Initiative (networkadvertising.org).
EMAIL MARKETING
If you opt in to receive marketing emails from us, we use an email service provider to send and manage those communications. Every marketing email includes an unsubscribe link, which you can use at any time. We do not share your email address with third parties for their own marketing purposes.
YOUR RIGHTS
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Withdraw consent for SMS communications by replying STOP
- Withdraw consent for referral-partner sharing at any time
- Opt out of analytics and advertising tracking through your browser or industry opt-out tools
To exercise these rights, email Admin@BuildingEnergyExperts.com or call (888) 623-3769.
DATA RETENTION AND SECURITY
We retain personal information for as long as needed to provide services and comply with legal obligations. We use reasonable security measures to protect your information, but no system is 100% secure.
CHILDREN'S PRIVACY
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect the most recent revision. Material changes will be communicated through the website or by email when feasible.
CONTACT US
Questions about this Privacy Policy or your privacy choices?
Building Energy Experts, Inc.
69 E Crystal Lake Ave
Crystal Lake, IL 60014
(888) 623-3769